PURCHASES
Refund Policy
This page explains how refund requests for paid Nexind products should be handled.
Before purchasing
Review the product description, price, access duration and any applicable restrictions before paying. The final policy must clearly state the refund window and eligibility rules for each paid product.
When to contact support
- You were charged but access was not provided.
- A payment appears to have been duplicated.
- The transaction succeeded but the order status is incorrect.
- You believe a charge was made in error.
How to request a refund
Contact support through the available website feedback channel. Include your order or transaction reference, the product purchased, the date of payment and a short explanation. Never share your UPI PIN, OTP or full card details.
Review and processing
Each request should be reviewed against the purchase terms and applicable consumer law. If approved, the refund should be initiated through the relevant payment provider and its processing time communicated to the customer.
A fixed refund window, exclusions, approval criteria and expected processing period must be decided and published before paid purchases are enabled. This draft does not itself establish a guaranteed refund entitlement or waive statutory rights.
Failed or pending payments
If money was debited but the order is still pending, keep the transaction reference and contact support. The payment provider or bank may need to confirm the transaction status.